Privacy Policy

1. Introduction

Carpetland Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share personal information about our customers, suppliers, contractors, and visitors—both through our website and through all other business interactions.

By engaging with Carpetland Limited, using our website, requesting a quote, or providing your details to us in any form, you agree to this Privacy Policy.

​​

2. Our Commitment

We comply with the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs).
We collect only the information we need, keep it safe, and use it only for legitimate business purposes such as quoting, supplying, installing, and servicing flooring products.

​

3. What We Collect

We may collect the following types of personal information:

• Your name, address, phone number, and email address

• Installation and site addresses

• Payment details (including card or bank details processed via MYOB, Eftpos NZ, or Q Card)

• Job details, notes, and photographs of flooring work or property areas

• Communication records such as emails, quotes, or service enquiries

• Contractor and supplier contact information

• Any other information you choose to provide to us

We collect this information directly from you, from your authorised representatives, or from third parties involved in delivering or financing your job.

​

4. How We Collect Information

We collect personal information when you:

• Request a quote or consultation (in person, by phone, or online)

• Place an order or make a payment

• Communicate with us by email, phone, or through our website contact forms

• Interact with us via third-party systems such as Tradify, Dropbox, or Wix

• Provide details to us for installation, delivery, or warranty purposes.

​

5. How We Use Your Information

We use your information to:

• Provide quotes, products, and installation services

• Schedule and manage jobs through Tradify and other tools

• Communicate about your project or account

• Process payments, refunds, or finance applications

• Manage supplier orders and deliveries

• Comply with legal and accounting obligations

• Collect outstanding debts (where necessary)

• Improve our products, services, and customer experience

If we begin marketing communications in the future, we will only send them if you have opted in, and you can opt out at any time.

 

6. Disclosure of Information

We may share your personal information with:

• Suppliers (e.g. Godfrey Hirst, Feltex, Bremworth, Belgotex, Signature Floors, Dunlop, and others) to fulfil orders

• Subcontractors and installers who need job information to perform their work

• Debt collectors or legal representatives for unpaid accounts

• Accountants and financial service providers (via MYOB or similar systems)

• Service providers such as Dropbox, Tradify, Wix, Microsoft 365, iCloud, Voyager Internet, and Measure Square

• Payment processors such as Eftpos NZ and Q Card

• Government authorities when required by law

We ensure that any third party handling personal data on our behalf also complies with appropriate privacy and security standards.

 

7. Storage and Security

We store information electronically and physically in multiple secure environments, including:

• Dropbox, Tradify, MYOB, Wix, Microsoft Office 365, iCloud, and local systems

• Password-protected computers and cloud storage with restricted staff access

We take reasonable steps to protect personal information against loss, unauthorised access, misuse, or disclosure.
However, no system is entirely secure, and you provide information at your own risk.

 

8. Data Retention

We retain customer and job information indefinitely for reference, warranty support, and record-keeping.
Financial records are retained in accordance with New Zealand tax and accounting requirements.
If you request deletion of your information and it is no longer needed for legal or operational purposes, we will delete or anonymise it.

 

9. Access and Correction

You have the right to:

• Request a copy of the personal information we hold about you; and

• Ask us to correct any inaccurate or outdated information.

To make a request, please contact info@carpetland.co.nz

 

10. Overseas Storage and Transfers

Some personal data may be stored or processed outside New Zealand (for example, via Dropbox, iCloud, or Microsoft servers).
We take reasonable steps to ensure that any offshore providers protect your data to standards comparable to those required under the New Zealand Privacy Act 2020.

 

11. Contractors and Installers

Our installers and subcontractors are independent contractors who access job information through Tradify.
They are required to use this information solely for completing assigned work and must comply with our confidentiality and privacy standards.

 

12. Website and Cookies

Our website, hosted on Wix, may use cookies and similar technologies to improve performance and measure traffic.
Cookies do not personally identify you but help us understand how visitors use our website.
You can disable cookies in your browser settings if you prefer.

 

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations.
The latest version will always be available at www.carpetland.co.nz/privacy

 

14. How to Contact Us

If you have any questions, concerns, or complaints about how we handle your personal information, please contact:

Carpetland Limited

Phone: 09 534 4000
Email: info@carpetland.co.nz

Address: 121 Vincent Street, Howick, Auckland 2014

If we cannot resolve your concern, you have the right to contact the Office of the Privacy Commissioner at:
📞 0800 803 909
🌐 www.privacy.org.nz